24-HOUR POLICYHOLDER SERVICE OVERVIEW

As a benefit to our customers, Berger & O'Neal has made available to some of our policyholders a direct Policyholder Service Program. Currently, this program is available for the following insurance companies:

• Hartford
• Hanover
• Kemper
• Progressive
• Safeco
• Travelers
• Zurich

Customer service representatives can provide you with a wide array of services on you policy including:

• Payment & Billing Answers
• Policy Changes & Premiums
• ID Cards
• Mortgage Holder Certificates & Changes
• Claims

We invite you to use this program at anytime you wish for fast, convenient service.

Hartford POLICYHOLDER SERVICE

Customer service teams are available to make changes or report claims 24-hours a day.

Hanover POLICYHOLDER SERVICE

Customer service teams are available to make changes or report claims 24-hours a day.

KEMPER POLICYHOLDER SERVICE

Customer service teams are available Monday through Friday from 8 am to 6 pm EST at 1-800-327-1500. For claims, call 24-hours a day at 1-888-252-2799.

PROGRESSIVE POLICYHOLDER SERVICE

Customer service teams are available Monday through Friday from 8 am to 6 pm EST at 1-877-776-2436.

SAFECO POLICYHOLDER SERVICE

Customer service teams are available to make changes or report claims from 8 am to 6 pm EST.

TRAVELERS POLICYHOLDER SERVICE

Customer service teams are available to make changes or report claims 24-hours a day.

ZuRICH POLICYHOLDER SERVICE

Customer service teams are available Monday through Friday from 7:30 am to 7:30 pm EST at 1-866-972-7378. For claims, call 24-hours a day at 1-800-987-3373.