Choosing an Insurance Agent or Broker

You have two choices: exclusive agents, known as direct writers, and independent agents like Berger & O'Neal Insurance. A direct writer sells policies for the insurance company it exclusively represents, where as an independent agent represents many insurance companies.

But how do you know which type to select? Answer the following questions to help you decide:

How are you treated when you call the agency? Are its employees courteous and responsive? Does the agency quickly answer your requests for information?

What steps does the agency take to deliver insurance quotes quickly? What does the agency do to help ensure efficient claim handling?

Is the agency new to the scene? How experienced are the representatives who will handle your account? How long have they been at that agency? Has the agency representative ever worked with companies like yours? Is the agency representative familiar with your exposures and unique insurance needs?

Which insurance companies does the agency represent? What are the financial ratings of these companies?

Does the agency protect itself from errors and omissions with liability coverage? Who is its insurance carrier?

Is the agency willing to provide references?

Does the agency specialize in your industry? Does its representative understand your business and its unique requirements?